our fulfillment policy
Fulfillment Policy
- Because goods are delivered immediately, I understand there are NO refunds
- Please e-mail with any questions before purchasing a program
- Balance Monthly Membership can be cancelled at any time, directions are found below and in the Balance by Hilary app Portal
- By signing up for & purchasing any Balance by Hilary program, product, goods, or service, I acknowledge and accept the following:
- My participation in this program is voluntary.
- I will not hold Prep & Pep, LLC responsible for any illness, injury, allergic reaction, or lack of results while participating in this program.
- I understand Hilary Downey is NOT a registered dietitian. This challenge will NOT dispense any medical advice. It is intended solely for educational purposes.
- I understand that Macro Counts are NOT nutrition prescriptions and that they are based on general guidelines and given within a range.
- I understand it is my responsibility to consult with my doctor before beginning any exercise or diet program.
- I understand that I will not receive individual one-on-one coaching at any time during this program.
- I understand that results in this program will vary.
- I understand that there are NO refunds; however, I understand that I am free to discontinue this program at any time should I choose to do so.
- I understand that I am responsible for following the directions given in the Welcome e-mail to cancel my membership & to reach out of I am unable to do so.
- I understand that communication for group programs in done inside of the Community and Feed of the Balance by Hilary app and e-mail/social media is not to be used to ask general questions, receive coaching, etc.
- I understand programs are run inside of the Balance by Hilary app, e-mail communication may be minimal, and that it is my responsibility to check in to the app to participate and program
- I understand that Prep and Pep, LLC reserves the right to change a program or product's prices at any time. However, Balance Monthly Members will be notified of pricing changes at least 30 days before change goes into affect.